Average Score (370 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

370 Ratings

4.8 Average

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  • Susan L.08-27-2025

    TYPE:SalesMODEL:ID.4YEAR:2025

    Brendan!!!! That's what and who made my experience the best and still is after my purchase! He made me feel comfortable and confident in my first lease and first EV! He is awesome!

  • Alexander P.08-25-2025

    TYPE:ServiceMODEL:JettaYEAR:2023

    Great communication!

  • Jeffery O.08-24-2025

    TYPE:ServiceMODEL:Jetta GLIYEAR:2024

    Overall it was a great experience.

  • Rhett B.08-23-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

  • Brendan C.08-22-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019

    Service was great - last minute call was filled.

  • Gary P.08-20-2025

    TYPE:SalesMODEL:ID.4YEAR:2025

  • Kenneth Y.08-18-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023

    Excellent service yet again.

  • Susan C.08-17-2025

    TYPE:ServiceMODEL:JettaYEAR:2019

    Morgan was great! Very accommodating and helpful. She explained everything so well. I had a lot of confidence in VW due to Morgan and her communication

  • Cindy M.08-16-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023

    The comfort of the waiting room, the effort of Tiffany and the technician to keep me informed , and the respect for my concerns were greatly appreciated.

  • Judith S.08-16-2025

    TYPE:ServiceMODEL:BeetleYEAR:2019

    John, as always, did an outstanding job on listening to my needs and following back up throughout the process keeping me informed. He is very friendly, approachable and the consummate professional. Thank you John.