TYPE:ServiceMODEL:ID.4YEAR:2023
Average Score (370 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:JettaYEAR:2025
Service was excellent!
TYPE:ServiceMODEL:TiguanYEAR:2024
TYPE:ServiceMODEL:AtlasYEAR:2022
I brought my 2022 VW car into diagnose a problem with the breaks. The problem was diagnosed and services offered to remedy the problem, however the mechanic wrote in his report "Checked and found that the front rotors are warped (aftermarket installed), needs front pads and rotors replaced". This implies that I have taken my car elsewhere (after purchasing the it ) to have the item replaced. This is NOT true. I have NEVER taken my car to have it serviced or diagnosed at any other place. This report brings up several concerns that I have: 1) when I purchased my brand new VW Atlas in 2022 the it did NOT have the original or brand new parts as the dealership claims and the dealership is lying to their customers. 2) It makes me question the quality and integrity of the car and dealership. 3) in fact I know for a fact of some questionable and unethical behavior at the Flow dealership in Asheville after a colleague of mine (Whitney Morgan) who has the same car as I, had dropped it off for the weekend to have it serviced (in 2022) and one of the employees at the dealership took it home. She found this out through the app and she happened to check on the status/location of her and it was 25-30 miles away at the employees house. When she confronted the dealership, they wanted her to keep it "quiet" and offered her some free services. It makes me wonder what other "sketchy " and unethical practices are occurring there?!? I do NOT trust this dealership or company and I would not recommend them to any friends, family or colleagues.
TYPE:ServiceMODEL:ID.4YEAR:2022
While the communications were lacking, my service advisor, Tiffany Edwards was very professional and was good at keeping me apprised of the service.
TYPE:ServiceMODEL:TiguanYEAR:2021
John was very helpful, he made the experience very nice.
TYPE:SalesMODEL:ID.4YEAR:2024
This young lady did a great job, she was very knowledgeable and we left with the new car after just 2 hours
TYPE:SalesMODEL:ID.4YEAR:2023
Everything was seamless and to the point
TYPE:SalesMODEL:TiguanYEAR:2024
Jackie Olesik listened to me, to what I wanted and made it happen.
TYPE:ServiceMODEL:ID.4YEAR:2023
I was very pleased with the service advisor’s courtesy and explanation of the timeline for service.