TYPE:ServiceMODEL:ID.4YEAR:2021
Amazing service manager and wonderful technician explanation of service!
Average Score (370 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:ID.4YEAR:2023
Finished the work on my ID.4 sooner than expected and got a loaner car while mine was being worked on.
TYPE:ServiceMODEL:AtlasYEAR:2025
TYPE:ServiceMODEL:JettaYEAR:2018
Morgan was very friendly and helpful.
TYPE:ServiceMODEL:TiguanYEAR:2019
TYPE:ServiceMODEL:BeetleYEAR:2018
Tiffany takes the time to clarify any questions and responds to texts or calls in a reasonable time.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021
Service visit was good with a friendly and courteous team.
TYPE:ServiceMODEL:JettaYEAR:2025
I was able to make a same day appointment and my service was completed quickly.
TYPE:SalesMODEL:Atlas Cross SportYEAR:2024
Great delivery experience
TYPE:ServiceMODEL:JettaYEAR:2020
I think the key to good customer service is communication. Morgan excelled in her ability to communicate in a timely, courteous and clear manner. Her kindness and efficiency made the whole experience less stressful. I wish every customer service representative could be like her. She is the reason for my 5 star rating and why I would recommend your service department to friends. Keep up the good work!