Average Score (370 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

370 Ratings

4.8 Average

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  • Courtney S.06-02-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

  • Amyleigh M.06-01-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019

    I have another appointment tomorrow to complete repairs requested not only during scheduling, but upon drop off. Didn’t realize it until I got home and reviewed invoice in detail which was previously done by consultants on site prior to payment.

  • Melissa M.06-01-2025

    TYPE:SalesMODEL:ID.4YEAR:2025

    Great customer service, nice facility.

  • Molly J.05-31-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

    Sales dude was extremely informative, not pushy, & made the process as quick & easy as possible.

  • Sebastien P.05-31-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

    Very good advices with full transparency. Very helpful to respond in all the questions. Great experience !

  • Liz K.05-31-2025

    TYPE:ServiceMODEL:Golf AlltrackYEAR:2018

    Flow Volkswagen took good care of me. They provided an Uber ride home and back to the shop when my car was ready!

  • Eugene K.05-30-2025

    TYPE:ServiceMODEL:PassatYEAR:2019

    Well done service experience. From the customer service received from Morgan to the video explanation of the vehicle service status, everyone was above par.

  • Vincent M.05-29-2025

    TYPE:ServiceMODEL:AtlasYEAR:2022

    John was great and the service guy gave us a clear video explanation of the issues.

  • Erika G.05-26-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    Morgan S. in the service department has always been so kind and approachable. She is thorough and explains everything.

  • Rodolfo O.05-26-2025

    TYPE:ServiceMODEL:TaosYEAR:2024