Average Score (370 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

370 Ratings

4.8 Average

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  • Cindy M.07-13-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023

    Tiffany was awesome and the technician’s video was very helpful

  • William D.07-12-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

    Easy of making an appointment, easy drop off, nice loaner vehicle, service finished soon than expected

  • Ken S.07-11-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

    The service was done on time, with no hanging about - Excellent. There was one improvement opportunity, my headlamp switch is always in Auto, but it was turned off whilst at the dealership and I didn't notice this for several days - please put it back as you found it!

  • Rhett B.07-11-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    Great service!

  • Debbie B.07-11-2025

    TYPE:SalesMODEL:Atlas Cross SportYEAR:2025

    Jackie was fantastic to work with. She really knows the the VW product line and was able to explain all the bells and whistles of the vehicles we test drove. The Sales Manager offered an extended drive to us which was very nice. Zachary made the paperwork process easy as well and explained to additional items we purchased on the vehicle.

  • Robert M.07-09-2025

    TYPE:ServiceMODEL:ID. BuzzYEAR:2025

    Picked up new Id Buzz…..so just needed to wait till software was updated before delivery

  • Irina O.07-08-2025

    TYPE:ServiceMODEL:JettaYEAR:2023

    Stuff always there to help.

  • Rebecca R.07-05-2025

    TYPE:ServiceMODEL:AtlasYEAR:2022

    Friendly and fast service. Information was given in full details with options available.

  • Ron L.07-05-2025

    TYPE:ServiceMODEL:Golf GTIYEAR:2020

    My service representative, Tiffany is kind thoughtful, and thorough!

  • Michelle W.07-04-2025

    TYPE:ServiceMODEL:JettaYEAR:2019